Troubleshooting
The Trust1Connector certificate has expired
The Trust1Connector is designed to automatically renew its certificate if expired, or re-create it if missing. Should the process of renewing an existing certificate fail however, the following steps can be undertaken to remedy it:
Windows
Open the Windows Certificate Manager (
certmgr.exe
):Locate the expired Trust1Connector certificate by right-clicking on the top-level item
Certificates - Local Computer
and searching forlocalhost
ortrust1connector
(depending on the installed version):Once the certificate is deleted, restart your computer. At the next startup, a new certificate will have been generated.
Mac OS
Open the Mac OS Keychain Access by pressing
⌘ + space
and typing its name:Look under
Certificates
and select the expired certificate with the namelocalhost
ortrust1connector
(depending on the installed version):Right-click the certificate and select the
Delete
action, enter your password when prompted:Restart your device.
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