Troubleshooting
Last updated
Last updated
The Trust1Connector is designed to automatically renew its certificate if expired, or re-create it if missing. Should the process of renewing an existing certificate fail however, the following steps can be undertaken to remedy it:
Open the Windows Certificate Manager (certmgr.exe
):
Locate the expired Trust1Connector certificate by right-clicking on the top-level item Certificates - Local Computer
and searching for localhost
or trust1connector
(depending on the installed version):
If the search yields multiple results, select the certificate past its expiration date:
Right-click the expire certificate, select Delete
and confirm the deletion action:
Once the certificate is deleted, restart your computer. At the next startup, a new certificate will have been generated.
Open the Mac OS Keychain Access by pressing ⌘ + space
and typing its name:
Look under Certificates
and select the expired certificate with the name localhost
or trust1connector
(depending on the installed version):
Right-click the certificate and select the Delete
action, enter your password when prompted:
Restart your device.