Troubleshooting

The Trust1Connector certificate has expired

The Trust1Connector is designed to automatically renew its certificate if expired, or re-create it if missing. Should the process of renewing an existing certificate fail however, the following steps can be undertaken to remedy it:

Windows

1. Open the Windows Certificate Manager (certmgr.exe):

   

2. Locate the expired Trust1Connector certificate by right-clicking on the top-level item Certificates - Local Computer and searching for localhost or trust1connector (depending on the installed version):

   

   

3. If the search yields multiple results, select the certificate past its expiration date:

4. Right-click the expire certificate, select Delete and confirm the deletion action:

   

5. Once the certificate is deleted, restart your computer. At the next startup, a new certificate will have been generated.

Mac OS

1. Open the Mac OS Keychain Access by pressing ⌘ + space and typing its name:

   

2. Look under Certificates and select the expired certificate with the name localhost or trust1connector (depending on the installed version):

   

3. Right-click the certificate and select the Delete action, enter your password when prompted:

   

   

4. Restart your device.