Shared environments prerequisites
Technical checklist for shared environments. This page provides an overview of known prerequisites that are required in order to be able to work with the Trust1Connector.
Last updated
Technical checklist for shared environments. This page provides an overview of known prerequisites that are required in order to be able to work with the Trust1Connector.
Last updated
Also take into account the general prerequisites
Support from Windows 10 and later.
Support from macOS 10.3(OS-X High Sierra) and later.
Supported. Each instance of the virtual desktop has to install the Trust1Connector API
Supported
When using a virtual application, the Trust1Connector Proxy should be installed on the Citrix server. In addition the Windows SmartCard daemon and the smart card redirection should be enabled. Configuration
There is some configuration required to allow access to the smartcard reader from the virtual application.
More info about this can be found at https://helgeklein.com/blog/2013/04/getting-smart-card-readers-to-work-with-citrix-xendesktop/.
The Windows installation can be silently installed using the Windows command prompt
To uninstall the Trust1Connector through the Windows command prompt
The Trust1Connector is designed to be browser independent. However there are some browsers which require some extra information in order to be able to use the Trust1Connector.
If there is an error stating that TLS1.0 should be enabled (the error will be visible when browsing to info page), configure the Windows machine to allow a higher security protocol. Follow the steps described at https://manage.accuwebhosting.com/knowledgebase/3008/How-do-I-enable-TLS-12-on-Windows-7.html to configure this. If changing the settings for TLS 1.2 only do not resolve the issue, perform the same steps for TLS 1.1.
Supported
Supported
In some cases we have observed Microsoft Edge blocking connections to localhost, making it unable to communicate with the installed Trust1Connector instance.
Microsoft runs as a modern Windows app, which means it has network isolation enabled by default for security reasons. However, by default an exception is made for loopback/localhost addresses. This means that on most Edge browsers, communication with the GCL instance will not be a problem.
In specific cases though (exact reasons as yet unknown), it seems that this exception is ignored or not applied correctly, blocking communication with localhost.
If you find yourself in this situation, try the following options to resolve:
A. Enable the loopback option
Open your browser and type about:flags in the address bar. This will open a hidden browser settings menu. Locate the Developer settings and make sure the option to Allow localhost loopback is checked.
The number of options under the Developer settings heading can vary between the different versions of Microsoft Edge, but the localhost loopback option should always be there.
Once the option is enabled, fully close down Microsoft Edge and restart the browser.
If this option was already enabled, try disabling it, restarting the browser and then re-enabling.
Check if this has resolved the issue. If not, proceed to option B.
B. Use the command prompt
Open a command prompt as administrator(!) and execute the following command:
Windows will respond with the message OK.
Restart Microsoft Edge and check if the issue is resolved.
Additional info can be found here:
https://blogs.msdn.microsoft.com/msgulfcommunity/2015/07/01/how-to-debug-localhost-on-microsoft-edge/https://www.ibm.com/support/knowledgecenter/en/SSPH29_9.0.3/com.ibm.help.common.infocenter.aps/r_LoopbackForEdge.html
The Trust1Connector and some installation files are digitally signed. On some machines however the Trust1Connector is flagged/blocked by an antivirus. Disabling the antivirus temporary can allow the user to install the Trust1Connector for some antivirus tools. Below we provide procedures for some antivirus software to be able to install the Trust1Connector.
If your antivirus is not whitelisted, or if it does not appear in this list, please contact us so that we can add it.
If the user receives an notification that a script from the Trust1Connector is blocked
The procedure at https://support.eset.com/kb2908/?locale=en_US&viewlocale=en_US can be used to solve the issue.
The Trust1Connector requires read and write access on some locations. The parent folders are automatically created if the permissions are correct.
On shared environments such as Citrix virtual desktop it is advised that some user folders are persisted after logout/reboot of the user. If the application will be kept instead of reinstalling each time the user logs in
In case of errors, it can be advised to provide logfiles to the support team. The location of these files depend on the OS.
If the application doesn't detect the Trust1Connector or keeps prompting to download the installation files, a couple of steps can be performed to check if the installation was successful.
On Windows, open the configuration screen and list the installed programs. The Trust1Connector should be listed with it's version.
The url below is applicable to the Production version of the Trust1Connector distributed by Trust1Team. If you have a different Trust1Connector, distributed by a different provider, please contact that provider for the correct information.
Open a browser and navigate to https://t1c.t1t.io:51983/info. The response should be similar to
The url below is applicable to the Production version of the Trust1Connector distributed by Trust1Team. If you have a different Trust1Connector, distributed by a different provider, please contact that provider for the correct information.
For the device itself you will get something similar to this (https://t1c.t1t.io:51883/info);
The logfile can be used for diagnostics, these are located at Log files.
Open the task manager and verify in the details tab that the t1c-launch.exe is enabled
macOS
Open the terminal and enter
The output should be similar to
In case the above steps and checks do not resolve an issue, please contact you support channel with diagnostics of your system.
The url below is applicable to the Production version of the Trust1Connector distributed by Trust1Team. If you have a different Trust1Connector, distributed by a different provider, please contact that provider for the correct information.
Open a browser of you preference and navigate to https://t1c.t1t.io:51983/info. Copy this data into a text file and include it together with the logfiles
Make sure that the issue that is being reported has been executed right after the gathering of those log files.
For Citrix environments there are some diagnostic tools available provided by Citrix. Open https://support.citrix.com/article/CTX135075 and install the Citrix Diagnostic Toolkit (CDT). The Citrix Data Packager tool will create a .zip file with all kinds of information about the system and active processes. This .zip file can be send to the support team together with the logfiles and info endpoint data.
Location
Require permission
%LOCALAPPDATA%\Trust1Connector
read + write
Location
Required permission
~/Library/Application Support/Trust1Connector
read + write
Location
Require permission
%LOCALAPPDATA%\Trust1Connector
read + write
Location
Required permission
~/Library/Application Support/Trust1Team/Trust1Connector
read + write
Location
Description
%LOCALAPPDATA%\Trust1Connector\
Log files of the API application together with the Sandbox
Location
Description
~/Library/Application Support//Trust1TeamTrust1Connector/
contains log files for api, registry and sandbox
Antivirus
Whitelisted
Symantec
ESET
Avast
McAfee
AVG
Norton
Bitdefender
Kaspersky
Fortinet
Trend Micro
Comodo Group
