Q&A

My service is not running after reinstallation

Try installing the new connector.

Please verify if the certificate is installed and valid (see below).

Try uninstalling first and after that installing the new connector.

• Uninstall on windows:

  • Go to Settings > Apps & Features

  • Search for "Trust1Connector"

  • Select "Trust1Connector" and press "Uninstall"

• Uninstall on Mac:

  • Execute the "uninstall.sh" script provided in the install

Please verify if the certificate is first removed after uninstalling and then added after the new installation (see below).

Check your antivirus for notifications

Check for the program "gcl-service.exe" and the service "Trust1connector" (these are both relevant to the connector). If the antivirus is blocking either, please whitelist it.

If you use Firefox

1. Please restart Firefox

2. Check the key-store of Firefox

Verify if the service is running

• Open your browser and navigate to https://localhost:10443/, (see below)

• If you receive a response, your connector is running and available

My service is running, but after some days stops working

Verify with administrator to see if certificate has been removed

• Some administrators use tools to clean up certificate manager/keystore

• Be sure to add certificate to the whitelist of the tool that is used

My service is not running and my certificate is not trusted in keystore/manager

• Execute the steps in the following Q > Check certificates

• MacOS:

  • Double click the certificate

  • Open the "Trust" expansion panel

  • Select "Always Trust"

• Windows:

  • Find the certificate in the store (under Personal, Untrusted, Intermediate or with the search and then locate it using the information provided there).

  • Drag the certificate to "Trusted Root Certificate Authorities"

How can I verify that the service is running

The following folders should be created after installation

• Windows:

  • %APPDATA%\T1T\Trust1Connector

  • %TEMP%\T1T\Trust1Connector

  • %PROGRAMDATA%\T1T\Trust1Connector

  • %ProgramFiles%\T1T\Trust1Connector

• MacOS:

  • ~/.t1t

  • ~/Library/Logs/T1T/Trust1Connector

  • /Library/Logs/T1T/Trust1Connector

  • /Library/Application Support/T1T/Trust1Connector

Check the certificate

• MacOS:

  • Open Spotlight Search (CMD + Space)

  • Enter and open "Keychain Access"

  • Under System, you should see the certificate "trust1connector"

• Windows:

  • Right click on the start button and open RUN (see screenshot below)

  • Enter "mmc" and press enter

  • Press File > Add/Remove Snap-in... (see screenshot below)

  • Select Certificates and press Add

    • Select Computer Account

    • Select Local Computer

  • Press OK

  • Right click "Certificates" and press "Find Certificates..."

    • Enter "trust1connector" and press enter. You should see something similar as the screenshot below

Readmycards

• This is a demo/test application where you can check if your connector works.

• Go to https://readmycards.eu/. The page should look similar to below. Open the admin panel to check other properties.

Open admin panel

Your environment

The connected card readers

Verify which containers are installed

Download or refresh all data