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      • Mac OSX Sonoma and higher Smart-card reader issue
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  1. Miscellaneous
  2. Troubleshooting

MacOS Rosetta

PreviousMac OSX Sonoma and higher Smart-card reader issueNextEnable Debug Logging

Last updated 1 year ago

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Overview

With the latest systems of Apple they have switched over from Intel to Arm processors. Apple has provided a translation layer between application that are compatible with Intel but not with Arm.

In the Trust1Connector we have 1 component which relies on this translation layer for some functionality.

Problem

During installation on these systems it can show as a "successfull installation" but the installation folder is still missing.

in the console logs it will show an error that an installation of Rosetta 2 is necessary.

Solution

The solution is to enable rosetta 2 and then re-install the Trust1Connector application.

you can enable Rosetta 2 with the following command (administrative password is required)

sudo softwareupdate --install-rosetta