Windows

Skip windows hello business reader

When your windows machine has Windows hello for business available it will show up as an available card reader. This device shows up as an available card but cannot be interacted with like other card readers.

You can exclude this from returning on the reader endpoints by using the readersExcludeByName function

This exclude readers will search for the term in the reader names and exclude those that match with the term

core.readersExcludeByName("Bit4id", callback);

{
  "data": [
  ],
  "success": true
}

After installation nothing happens?

Missing VCRuntime

Starting from v3.8.8 the VCRuntime is statically linked and will not require additional installation from the user.

Open Explorer, and go to %localappdata% or (C:\Users\xyz\AppData\Local\Trust1Connector)

Double click (launch) the .exe file: 't1c-launch'.

If you see the following:

VCRuntime error

Then you need to make sure that VCRuntime is installed for Windows. You can find the latest versions here:

Latest supported Visual C++ Redistributable downloadsdocsmsft

Check if VCRuntime is installed

Checking whether the VC runtime is installed can be done via the file explorer or via regedit.

For the file explorer you need to check if the following file is present

C:\Windows\SysWOW64\vcruntime140.dll

Via regedit you need to check for the following key

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\VisualStudio\14.0\VC\Runtimes\X64

DNS Rebind issue (depends on the router/modem)

See the dedicated section on how to sovle DNS Rebing:

Connector Connection Issues

Error while retrieving readers

Is the smartcard service running?

The Smartcard service is a Windows service that manages the connection to the eID and card reader. Therefore, this service must be running for you to be able to access the eID. You can check this as follows:

• Open "Windows Services".

• Search for "Smartcard service" as shown in the following screenshot:

Check the following Smartcard service settings (based on the screenshot above):

• The status column for the Smartcard service shows 'Running'.

• The 'Log On As' column shows 'Local Service'.

Are the Smartcard service settings NOT as they should be? Then do whichever of the following two options applies:

1. The Smartcard service is not running.

Start the Smartcard service, as follows:

• Double-click the Smartcard service.

• Click 'Start' and then 'OK'.

2. The Smartcard service is not logged on as a 'Local Service'.

• Double-click the Smartcard service.

• Select the second tab, 'Log On'.

• Select 'This account'.

• Click 'Browse'.

• In the white text box, type: loc.

• Then click 'Check names'.

• The name 'Local service' now appears in the text box.

• Then click 'OK'.

• Leave the password boxes empty.

• Click 'Apply'.

• Click 'OK'.

• Go back to the first tab, 'General', and restart the service.

• Click 'Start'.

• Click 'Stop'.

DNS probe finished nxdomain error

In some cases there is a possibility that the system is not able to retrieve the domain information, in this case the T1C is not usable. To solve this problem you can follow these steps described here; https://www.hostinger.com/tutorials/fix-dns_probe_finished_nxdomain

Error during installation MSI error 2502 or 2503

When installing the T1C the possibility of the errors 2502 or 2503 originate from the fact that permissions in the temp folder (C:\Windows\Temp) are not correct, and since the MSI installer relies on this they need to be correct. You need to have permissions next to the administrator rights.

You need to have permissions as <My User> next to the administrator rights.

More information can be found here; https://answers.microsoft.com/en-us/windows/forum/windows_8-windows_install/windows-8-install-some-software-using-msi/48881523-1a5d-4c43-abc4-01b1ce3ebf3a

Antivirus

The Trust1Connector and some installation files are digitally signed. On some machines however the Trust1Connector is flagged/blocked by an antivirus. Disabling the antivirus temporary can allow the user to install the Trust1Connector for some antivirus tools. Below we provide procedures for some antivirus softwares to be able to install the Trust1Connector.

ESET

If the user receives an notification that a script from the Trust1Connector is blocked as shown below:

The procedure at https://support.eset.com/kb2908/?locale=en_US&viewlocale=en_US can be used to solved the issue.

Kaspersky

When using the Kaspersky and kaspersky web protection you can add an exclusion rule to the belfiusweb page. After you added this rule, restart the computer to make sure all settings are applied.

A9. T1C List Type Conent Issue

If the connector is not starting with the error message: "Can not contact the DS service"

Go to the user folder in %LocalAppData%

Go to connector folder and remove the selected files below:

Restart your pc or mac, and the restart will re-initialise the device keys.

The problem should be solved after executing this step.